Affiliate Program

REFUND POLICY

Conditions for Returns and Exchanges

To initiate a return or exchange, the following conditions must be met:

Items must be purchased in one of our stores or through our official website and be unused/unworn (where applicable) in good condition with original tags/packaging and proof of purchase.
Refunds and exchanges on unused, regularly priced items are accepted within 30 days of the date of receipt/purchase.
Refunds are issued to the original method of payment.
Gift certificates/gift cards and final-sale items are non-refundable and cannot be returned or exchanged.
Refunds or exchanges are not permitted after the allowed return period.

How to Return or Exchange an Item

Items can be returned in-store or by mail. If you prefer to return an item by mail, Click below.

Once we receive your item, we will inspect it to confirm its condition and eligibility for a refund. If approved, your refund will be automatically issued to your original method of payment.

Please note:

Refund processing may take 3–5 business days depending on your card issuer or payment provider.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer, except in cases involving warranty issues.
We are unable to refund customs or import fees, as these are collected by your country’s tax authority.

DAMAGE AND WARRANTY

At Alberta Boot Company, we stand behind the craftsmanship and quality of our products. All Alberta Boot Company items are covered by a 180-day limited warranty from the date of purchase, protecting against defects in materials and workmanship.

If a product fails under normal use within this period, we will, at our sole discretion, repair or replace the affected item or components free of charge. You will, however, be responsible for any shipping or transportation costs associated with the return. Replacement items may be either new or refurbished, depending on availability.

Please note:

This warranty applies only to Alberta Boot Company branded products.
For non-Alberta Boot Company products (e.g., accessories or third-party items), please inspect your order upon receipt.
If there is any damage or defect, contact us immediately, and we will assess the issue and work to make it right.

EXCEPTIONS and NON-REFUNDABLE ITEMS

The following items are final sale and not eligible for return or exchange:

Custom products, including special orders and personalized items
Gift cards and gift certificates
Hygiene-related items
Discounted/Sale items